Return Policy

We want you to be satisfied with your purchase.  If products purchased from Lian Industrial Co., Limited do you meet your expectation, you may return it with the packing slip within 7 days of received for a full refund.

Returned products must be new, unused, non-open and contain all original packing and accessories (incase if any). Returning a product to us that is not resalable condition will be returned at consumer’s expense.

In addition, should you find the good received are not what you ordered/ or in bad conditions (such as broken or being opened), you must notify us (as contact information listed below) within 14 days after received. 

Please follow these steps to return your purchase to us:

• Pack your item(s) in original packing
• Include all original packing materials, manuals and accessories (if any)
• Include the packing slip/ gift receipt/ invoice sent with shipping confirmation, we will not accept return without packing slip or receipt
• Send the return back to address listed below

For proof of delivery, you must use a traceable carrier or delivery method.  You can also personally deliver the goods to our address mentioned below.

You are responsible for all shipping charge except in the case that the return is the result of our error.

Receiving Refund

Lian Industrial Co., Limited will issue a refund to the Credit Card used for the original purchase.  For items directed to our office, it can take up to 30 days to receive a refund after you have returned the item.